General
Account Questions
1. Is there a minimum time contract / commitment?
2. How
soon will my account be set up and ready for use?
3. Do I
have access to update my site 24 hours a day?
4. Can
you register and / or set up domain names for me?
5. Do
you offer a 100% money back guarantee?
6. I
see some hosts offering "unlimited bandwidth".
Why don't you offer this?
7. Do
you host Adult sites, warez sites or sites containing
illegal material?
8. Is
my site backed up and how often?
9. How
fast are your connections?
10. What are
your server specifications?
Technical
Support Questions
1.
I changed my control panel password and now
I can't get in?
2. How
do I get my email?
3. I
want to get started right away, but my domain name hasn't
transferred?
4. What
is the path to perl?
5. Where
should I put CGI scripts for my domain?
6. I
uploaded my files, but I don't see my page?
Account
& Billing Issues
1.
Can I upgrade my plan or features later?
2. How
can I change my account or billing information?
3. What
happens if I go over the bandwidth limit for my account?
4. What
is the cost for additional features?
5. How
do I cancel my Account?
6. What
about billing and overdue policies?
General
Account Questions
1. Is there a minimum
time contract/commitment? Not at all. You can
pay monthly, quarterly, or yearly. You can also cancel at
any time with 30 days notice.
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2. How soon will my
account be set up and ready for use? Account orders
are placed in a queue and are processed in the order in
which they are received. Once your account has been created,
you will be able to upload files, set up email accounts,
etc. However, your site will not be visible to the
internet until your DNS information has been changed with
your domain name registrar and has propagated. DNS
propagation typically takes 24-72 hours.
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3. Do
I have access to update my site 24 hours a day? Absolutely.
Whether you're a day person or a night owl, your site is
always available for you to update.
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4. Can you register
a domain name for me? Can you set up domains
other than .com, .org, and .net? We can register
.com, .org, and .net names for $8.99 per year, with you
as the domain registrant. To register your domain go to
our domain registration page at www.jackpothost.com/dnr.php
We can also assist with registering other domains,
as well (fees for registering other domains will vary by
country). Please contact our sales department if you require
assistance.
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5. Do you offer a money
back guarantee? Yes. If for any reason during
the first 30 days as a JackpotHost.com customer you are
not completely satisfied with any of our services, we will
cancel your account and refund your money for that month's
service. After the first 30 days, all payments are
non refundable.
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6. I
see some hosts offering "unlimited bandwidth".
Why don't you offer this? Technically speaking,
there is no such thing as "unlimited bandwidth."
Someone has to pay for the traffic somewhere - and if you
check the fine print of some service agreements from
companies who claim to offer unlimited bandwidth, you'll
probably find that they do charge for traffic over a
certain amount. We dispense with the fine print.
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7. Do
you host Adult sites, warez sites or sites containing
illegal material? No. Please see our Acceptable
Use Policy for policies regarding this.
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8. Is my site backed
up and how often? It is YOUR responsibility to
do all back ups of your site. If, in the unfortunate event,
something happens to your files, it is your responsibility
to have a local copy of your files. We are NOT held liable
in any way for any files, money, time, effort, etc... lost
due to this unfortunate event. Furthermore, if your files
are lost, we will attempt to restore them as a gesture of
good faith, but make no promises what so ever about whether
the files will be brought back successfully or not. Again,
back ups are the client's responsibility.
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9. How
fast are your connections? Our
new servers are located in a much, much better connected
facility located in Fremont, CA. The facility has been engineered
with HVAC environmental systems, digital surveillance, stringent
security and conditioned uninterruptible power. The facility
is connected to national backbones witch are ranked among
the top in the nation. Connections ranging from OC48s (2.4
Gbps) to gigabit ethernet (1,000 Mbps) form rings around
the nation connecting the facility core routers at several
major exchange points including:
PAIX
Palo Alto, CA
Equinix San Jose, CA
Equinix Ashburn, VA
MAE-West San Jose, CA
MAE-East Vienna, VA
AADS Chicago, IL
NYIIX New York, NY
Also
featuring self-healing network architecture witch virtually
eliminates a single point of failure. In addition to the
backbone, there is also backup transit from multiple providers
in multiple locations to ensure that your data will arrive
via the shortest possible routes. Because of the backup
transit and the many international peers, our network maintains
the shortest routes for sending your data all over the world.
This translates to 100% network uptime. No Cogent here.
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10. What are your server
specifications? Our Current servers are at least
dual 3.06 GHz Intel Xeon proccessor machines with at least
2Gb of DDr4 RAM and top of the line 10k Ultra-SCSI Drives
with Hardware Raid 5.
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Technical
Support Questions
1. I changed my control panel password and now I can't get in.
Passwords are case
sensitive and are limited to 8 characters. If you entered
a password longer than 8 characters please try entering
the first 8 characters when logging into your control
panel.
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2. How
do I get my email? If you're familiar with your
email client's setup, use the following information to
retrieve email from your POP account:
- Incoming
mail (POP3) server:mail.yourdomain.com
- Outgoing
mail (SMTP) server:mail.yourdomain.com
* set SMTP
authorization within your email program to have the server
authenticate you as a registered account holder.
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3. I
want to get started right away, but my domain name hasn't
transferred/isn't in the database yet. How do I do it?
After your domain is fully propagated through the system,
you can upload to yourdomain.com via FTP or FrontPage
Extensions.
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4. What
is the path to perl? #!/usr/bin/perl
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5. Where
should I put CGI scripts for my domain? All CGI
scripts should be uploaded to the cgi-bin folder, for your
domain. Be sure to follow the instructions for the script
you are uploading regarding setting permissions on the
files and folders you create, as they vary from script to
script
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6. I
uploaded my files, but I don't see my page? If
our default "Welcome to the Future home of",
index.html, has not been replaced by another index page,
then anyone going to domainname.com will still see that
page instead of some other home page. This is the order in
which the web server looks for a page to put up as the
"home" page: >DirectoryIndex: index.html,
index.shtml Just delete the index.html file and
anything after it in this list will then come up
automatically. Notice that "home.shtml" is NOT
on the list and so will not show up as your home page. You
would need to rename it.
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Account
& Billing Issues
1. Can I upgrade my plan
or features later? You can purchase new or expanded
features, or upgrade to a new plan at any time. There are
no set up fees for upgrading. To upgrade your account,
please log into your AccManager.com Account.
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2. How
can I change my account or billing information?
If you need to update your account or billing information
please log into your AccManager.com Account and make the
changes from there.
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3. What
happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage
amount will be automatically billed at a rate of $0.01 per
MB per month.
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4. What
is the cost for additional features? You can add
additional features to the plan that you signed up for.
Below are the rates for some commonly added features. Disk
space - $2 per 20MB per month. POP 3 email address - $1
per address per month. If you need multiple addresses
added please contact us for bulk rates. Bandwidth - $1 per
gigabyte per month
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5. How
do I cancel my Account? You can cancel your
account at any time by sending email to accounts@Jackpot Host.com.
There are no cancellation fees, 30 day notice is required.
Any fees paid to that point are non-refundable, unless
cancellation is made within 30 days of opening the
account. Please see our Terms Of Service for further information.
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6. What
about billing and over due policies? Accounts
will be given a grace period of 30 days, if payment is not
received within the grace period your account will be
deleted from our servers.
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Still need help, please contact us.
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